Refund policy

At XOXO, we’re committed to helping you create meaningful moments. If you’re not completely satisfied with your game, we offer a 30-day money-back guarantee.

Money-Back Guarantee

If you’re not happy with the game, you can request a return or refund within 30 days of receiving your order. Items must be returned in the same condition as they were received and in their original packaging. To start a return, contact us at hello@xoxosets.co or visit our Contact Us page. Customers are responsible for the return shipping fee, which is non-refundable. If your return is accepted, we’ll provide the return address and detailed instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Defective Goods

If your game arrives damaged or defective, we’ll make it right. You can request a replacement item at no additional cost or a full refund. Contact us at hello@xoxosets.co immediately to report the issue.

Order Cancellations

If you’d like to cancel your order, please contact us within 12 hours of placing it. If the order has already been processed, you’ll need to wait until it arrives to begin the refund process.

Returning Your Order

To return your order, contact us at hello@xoxosets.co or visit our Contact Us page. Once your return is accepted, we’ll provide you with the return address and instructions on how to send your package. Customers are responsible for the return shipping fee, which is non-refundable.

Receiving and Inspecting Returns

Once your return has been received, please allow 24-48 hours for inspection. If your item passes inspection, your refund will be processed within 3-5 business days. If more than 15 business days have passed since we processed your refund, contact us at hello@xoxosets.co or through our Contact Us page.

Need Help?

We stand by our products and want you to love your experience. If you have any questions or concerns, please contact us at hello@xoxosets.co or visit our Contact Us page.